Terms of Service

These terms are an agreement between you and the ValuePitch team that operates RevuBoosters ("RevuBoosters", "we", "us"). They govern your use of revuboosters.com, app.revuboosters.com, and the business pages and review-funnel pages we host for you. By creating an account or using the service, you accept these terms. If you are accepting on behalf of a business, you confirm you are authorised to bind that business.

• 1. What the service does
• 2. Accounts and eligibility
• 3. Platform rules and review integrity
• 4. Acceptable use
• 5. Your content and your customers' data
• 6. AI-drafted replies
• 7. Third-party services
• 8. Trials, fees and refunds
• 9. Intellectual property
• 10. Availability and support
• 11. Disclaimers
• 12. Limitation of liability
• 13. Indemnity
• 14. Suspension and termination
• 15. Changes to the service and these terms
• 16. Governing law
• 17. Contact

1. What the service does

RevuBoosters helps a business collect, monitor and reply to customer reviews. Depending on your plan, that includes a review-funnel QR code and link for each outlet, a public business page, a dashboard showing ratings and response rates, AI-drafted reply suggestions, and a private feedback inbox. Features marked "coming soon" on our website are not part of the service until we launch them, and nothing on our marketing pages is a commitment to build them.

We provide software. We do not guarantee any particular number of reviews, any rating, any search ranking on Google Maps or elsewhere, or any increase in revenue. Case studies on our website describe what specific businesses achieved and are not a promise of similar results.

2. Accounts and eligibility

• You must be at least 18 and using the service for a genuine business.
• You are responsible for everything done under your login, and for keeping your password confidential. Tell us immediately at anushka@valuepitch.com if you suspect unauthorised access.
• Agency accounts may manage multiple client businesses. If you are an agency, you confirm each client has authorised you to manage its reviews and its data, and you remain responsible to that client for how you use the service.
• Keep your account details accurate and current.

3. Platform rules and review integrity

Reviews sit on platforms we do not control — Google, Facebook and others — and each has its own rules that you must follow. Two points matter especially:

4. Acceptable use

You agree not to:

• Upload or publish content that is unlawful, defamatory, obscene, hateful, misleading, or infringes anyone's rights.
• Use the service to send unsolicited bulk messages, or to message people who have asked you not to contact them. If you send review requests by SMS, email or WhatsApp, you are responsible for having a lawful basis and for honouring opt-outs.
• Upload photographs of people without their permission, or publish personal data of your customers on your business page.
• Attempt to access another customer's data, probe or breach our security, scrape the service, or reverse engineer it.
• Resell or white-label the service without our written agreement.
• Interfere with the operation of the service, including by overloading it.

5. Your content and your customers' data

You keep ownership of your business information, photographs, replies and other content you put into the service. You grant us a licence to host, store, display and transmit that content solely to operate the service for you — including publishing it on the business pages and funnel pages we host on your behalf.

Where your customers submit ratings or private feedback, you are the controller of that personal data and we act as your processor, as set out in our Privacy Policy. You are responsible for telling your customers how their data is used, for having a lawful basis to collect it, and for responding to their requests. We will support you in meeting those obligations.

6. AI-drafted replies

The "Draft with AI" feature produces a suggestion generated by a third-party language model. It may be inaccurate, generic or inappropriate for the situation. Nothing is published until you review, edit and approve it. You are solely responsible for the content of any reply you post under your business's name, and for any statement it makes about a customer, an incident, a refund or a remedy.

7. Third-party services

The service connects to platforms including Google Business Profile, Google Maps and Facebook, and may use third-party providers for messaging, hosting and AI. Your use of those platforms is governed by their own terms. We are not responsible for their availability, their policy changes, or actions they take against your listing or account. If a platform changes or withdraws an API we rely on, the affected feature may change or stop working.

8. Trials, fees and refunds

• We may offer a free trial. We can change or withdraw trial terms at any time.
• Paid plan fees, billing frequency and inclusions are those quoted to you in writing when you subscribe. Fees are in Indian Rupees and exclusive of GST and other applicable taxes unless stated otherwise.
• Subscriptions renew for successive periods unless you cancel before the renewal date. Cancelling stops future renewals; it does not refund the current period.
• Fees already paid are non-refundable except where required by law or where we agree otherwise in writing.
• If payment fails or is overdue, we may suspend the account after giving you notice.
• We may change pricing with at least 30 days' notice before it applies to your next renewal.

9. Intellectual property

RevuBoosters, its software, design, brand, logo and content are owned by us and protected by law. We grant you a limited, non-exclusive, non-transferable, revocable right to use the service during your subscription for your own business purposes. Nothing in these terms transfers ownership. You may not copy, modify or create derivative works from the service. Feedback you send us about the product may be used freely without obligation to you.

10. Availability and support

We aim to keep the service available, but we do not promise uninterrupted access. We may take the service down for maintenance, ideally with advance notice. Support is provided by email and phone during Indian business hours; see our contact page for details and typical response times.

11. Disclaimers

To the maximum extent permitted by law, the service is provided "as is" and "as available", without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the service will be error-free, that defects will be corrected, or that it will meet your requirements. Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

12. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill, business opportunity or data, however caused. Our total aggregate liability arising out of or relating to the service in any twelve-month period is limited to the fees you paid us in the twelve months immediately before the event giving rise to the claim, or ₹10,000 if you are on a free trial.

In particular, we are not liable for reviews being removed by a platform, for a listing being suspended, for a decline in rating or ranking, or for the consequences of a reply you chose to publish.

13. Indemnity

You will indemnify and hold us harmless against claims, losses and reasonable costs arising from your content, your use of the service in breach of these terms, your breach of a platform's policies, or your handling of your customers' personal data.

14. Suspension and termination

You may cancel at any time by writing to us. We may suspend or terminate your access if you breach these terms, if your use creates legal risk or harms other users, or if fees are unpaid after notice. On termination your right to use the service ends. We will make your data available for export for 30 days after termination, after which it may be deleted in line with our Privacy Policy. Sections that by their nature should survive termination — including 5, 9, 11, 12, 13 and 16 — will survive.

15. Changes to the service and these terms

We improve the service continuously and may add, change or remove features. We may update these terms; the "Last updated" date always reflects the current version. For material changes we will give account holders reasonable notice by email or an in-app notice. Continuing to use the service after a change takes effect means you accept the revised terms. If you do not accept them, stop using the service and cancel.

16. Governing law

These terms are governed by the laws of India, and the courts in India have exclusive jurisdiction over any dispute arising from them. Before starting proceedings, please contact us — most issues are resolved quickly by talking to us first.

17. Contact